Contact Us

For Canterbury

Mon - Fri 8.30 - 17.00
Weekend & Holiday 8.00 - 16.00

Phone 03 378 4020
Fax 03 355 5225

Referral form

For Capital & Coast

Mon - Fri 08.00 - 18.00
Weekend & Holiday 8.00 - 16.00

Phone 04 238 2020 or 0800 282 200
Fax 04 238 2022 or 0800 282 202

Referral form

For Hutt Valley

Mon - Fri 08.30 - 17.30

Phone 04 566 2226 or 0800 662 225
Fax 04 566 2227 or 0800 329 662

Referral form

Our Canterbury and Capital and Coast services provide seven day a week referral management for clients requiring access to DHB funded community based health services, including re-directing referrals to other DHB regions and services. 

SarahWe have developed efficient and effective processes. All referrals are prioritised to ensure the most urgent referrals reach their destination fastest, with "same day" referrals consistently screened in under 2 hours.

The Care Coordination referral management process has multiple stages designed to meet multiple needs including:

  • Liasing with referrers to decide the most appropriate service or provider to meet the needs of the client
  • Working with providers to ensure they have all the information they need to deliver the care
  • Working with planners and funders of health care to capture useful data about referral trends and volumes 

Another important service our helpful referral management staff offer is in providing telephone advice to clients, family members and health professionals to help them navigate the health system.

Please contact your local service if you would like to know more about referral managment.